Effective managers understand how to apply a variety of skills, tools, and resources as needed to be successful. Whether it’s working together with employees to establish goals and expectations, motivating through coaching, feedback, and recognition, or adjusting to the added pressure and constraints of the management role, a manager must be comfortable wearing many hats. Throughout this program, managers will assess their current effectiveness, identify areas for improvement, and develop action plans for success.
'Dance like no one is watching. Email like it may be one day read aloud in a deposition.' – 21st Century Parable
This practical program provides tips and techniques for improving your digital communication habits and form. With a particular focus on email, we will review strategies to ensure you are using digital communication effectively and strategically.
In employee surveys across all industries, individual contributors consistently tell their employers that the quality of communication between themselves and their managers is THE most important factor in their job satisfaction/engagement.
Unfortunately, many of those same individual contributor’s report that their supervisors and managers are not very good communicators. To that end, this practical, hands-on workshop is designed to help participants build better communication skills through a highly interactive format that allows for immediate content application.
DiSC is a personality assessment based on four primary styles: Dominance, Influence, Conscientiousness, and Steadiness.
Understanding your DiSC style and those of others provides insight that can improve rapport, communication, team effectiveness, customer service, and reduce interpersonal conflict. DiSC is used to increase individual and team performance and therefore bottom-line results. By establishing a common language that elevates the effectiveness of communication and teamwork, DiSC strengthens relationships which helps improve productivity and lead to better workplaces.
In this practical, interactive program participants will determine their own behavioral style through the use of the DiSC. Strategies for handling interpersonal conflicts, working more effectively on teams, and creating satisfying working relationships will be explored in a fun and engaging environment.
Understanding our own personal filters in terms of our thinking preferences and behavioral attributes and then developing the ability to effectively read the cues that other individuals provide to us about how they prefer to get information exponentially increases our ability to gather and deliver information in an effective manner.
Emergenetics® provides a framework for the different filters people use when reviewing information: For example, Analytical thinkers will prefer data, hard facts and research while Social thinkers need to relate to individuals on a more personal level, tending to be more sympathetic and empathetic. If you attempt to communicate with an Analytical thinker in a Social way they won’t see that you “get” them.
Because Emergenetics is built on the four thinking and three behavioral attributes that every person has, the pre-workshop individual profile will provide you a picture that showcases exactly where you fall on the spectrum for each one. There is no such thing as a Red, Blue or Green Person…because while you may have a preference in a particular style of thinking, you also have a part of your brain that likes other ways of thinking.
There are a wide variety of personality profiles on the market…so why Emergenetics? What makes this assessment stand out from Myers-Briggs, DISC, Insights, Social Styles and others? On a foundational level it comes down to science—the Emergenetics Profile has the reliability, validity and normative data that puts it in an industry-leading position.
Drawing upon more than 30 years of research, the Center for Creative Leadership has determined that the skill set known as 'Emotional Intelligence' is related to each of the specific behaviors associated with leadership effectiveness, including items such as participative management, the capacity to generate buy-in from team members, self-awareness and composure, the ability to build and mend relationships, resiliency to change and stress, and the ability to work effectively with those of different styles. A variety of other research has correlated from 25%-50% of individual workplace success directly to these specific skills.
Leaders and teams with high Emotional Intelligence scores consistently outperform individuals and teams that are primarily qualified on technical competencies alone. Handling the obstacles any organization and/or work-team faces at one point or another and continuing to innovative and insightful solutions is a sign of a highly functional team and exceptional leader.
Emotional Intelligence is a key part to getting to the core of what is wanted and needed by the individual as well as the organization as a whole. Most individuals, particularly those who have been promoted into a management or supervisory role, have at least some levels of inherent Emotional Intelligence proficiency. The good news is that these skills can be consciously learned and that no matter how high your current skill level may be, there’s room to improve and to take your personal and team leadership to the next level.
'Providing excellent customer service' . . . Everyone knows what that is supposed to mean. In fact, much of what is required is simply common sense–it just isn’t always common practice. What gets in the way? Difficult customers, difficult situations, and even difficult co-workers can hamper our ability to provide service excellence.
Building successful long-term account relationships requires utilizing a wide variety of customer service and communication strategies and continuous improvement tactics. Participants will leave this practical, high-energy workshop renewed, refreshed, and able to handle their day-to-day service challenges with more energy and enthusiasm as well as less stress and tension.
For over 90 years, the DiSC Model has provided individuals with a common language and set of tools to communicate more effectively. This highly interactive and fun course will provide individuals a better understanding of their personal behavioral style. It will also include a snapshot of activities that give individuals energy and identify things that tend to drain them. It will explore practical ways to approach others who may act differently in certain circumstances.
By bridging the communication gap through DiSC, individuals and teams will be able to reduce conflict, increase performance, and deliver greater results.