Creating a More Human Employee Experience

Employee retention & turnover, engagement, recruitment, succession planning, culture management, performance management… these are today’s top workforce management issues mentioned by HR leaders and practitioners when asked by Globoforce to share their latest trends and insights into directing the employee experience. We’ll take a quick look at the top three human resource challenges that organizations face today – retention/turnover, engagement, and recruitment – and the most effective approaches to managing them.


Retention is the top HR challenge, mentioned by nearly half of all SHRM professionals who shared their topmost concerns. As revealed in this Zoe Training article Employee Retention: The Most Critical Factors to Retaining Newly Hired Talent.

The cost of losing an employee can range from tens of thousands of dollars to twice a position’s salary, considering the costs of hiring, onboarding, and lost productivity.

Employee Engagement

Organizations that demonstrate lower engagement levels say they also experience more absenteeism and turnover. Engagement, according to Will Gosling, and Nathan Sloan of Deloitte Consulting, is optimized by “meaningful work, hands-on management, a positive work environment, growth and development opportunities, and establishing trust in leadership.”


As a natural consequence to dealing with increased employee turnover, recruitment practices must also be addressed. What is complicating the challenges around recruiting is the near-record number of job openings in the U.S. – 5.7 million as of the end of February 2017. To help ease the task of filling positions, instead of always trying to find the perfect candidate, some HR professionals believe organizations should be hiring for potential and then investing in training, development, and on-the-job coaching.

Top Strategies That Contribute to a More Human Employee Experience

In addition to asking HR professionals to identify their most pressing challenges, Globoforce also learned the top strategies that organizations today are using to improve upon them and enhance the overall employee experience. Here are the most effective strategies that companies are currently using to do just that.
  1. Values-based recognition programs. This type of system, which recognizes employees who exemplify an organization’s core values, is found to be more effective at enhancing employee engagement, promoting a positive workplace culture, instilling, and reinforcing corporate values, increasing productivity, and increasing employee happiness – all of which helps retain employees. In addition, organizations that devote at least 1% of payroll to a values-based reward program are more likely to experience even greater improvements in retention and financial outcomes.
  2. Health and wellness programs. 81% of surveyed organizations offer wellness programs, making it the most implemented strategy for creating a positive employee experience.
  3. Learning and development. Research by Morgan Smart - Data Scientist, Glassdoor shows that employees who stagnate in their positions are more likely to leave a company.
  4. Regular and frequent coaching to replace annual performance reviews. Companies who employ a coaching culture and incorporate such people-focused practices are more than twice as likely to have effective performance management than the average company.

ZOE Offerings that Support Implementation of Human Workplace Practices.

One of the most effective ways to ensure a positive shift in organizational outcomes is through our management consulting services to help guide your leaders in recognizing, assessing, developing, and leveraging your human resource capability.

We also offer instructor-led training solutions that are recognized to successfully support the development of enhanced employee experience in the workplace. Check out Zoe’s Employee Engagement and Stress / Life Balance categories.
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