Zoe Training

Managing Organizational Change & Growth (Online & In-Person, Denver Based)

Learning Objectives:
Upon completion of this program, participants will be able to:

  • Identify how major organizational change impacts communication, decision making and roles
  • Learn 3 decision making methods and their impact on engagement during change
  • Identify and apply the elements of mindful communication during change
  • Recognize 3 different phases of change and how to address the emotions in each phase
  • Apply specific communication strategies and rapport building techniques to move people through the Engagement Framework and towards new beginnings and accountability
  • Practice coaching tools and techniques to address a current “real-time” change management issue
     
Course Outline:

CHANGE AND GROWTH

  • Defining and acknowledging the change our organization is facing
  • Types of Organizational Change (Developmental vs Transitional vs Transformational)

IMPACTS OF TRANSFORMATIONAL CHANGE

  • 3 organizational impacts points when moving from a small to large organization

LEADING THROUGH CHANGE

  • Why people fear/resist change and the behaviors that we may see (Fear of failure / Fear of Loss of control / Fear of the unknown / Fear that the new way may not be better / Fear of personal impact / Predictability is Comfortable / No obvious need)
  • 3 ways to make decisions and examples of when each strategy is appropriate
  • 3 Emotional Phases of Change (William Bridges mode): Endings / Neutral Zone / New Beginnings

ACCIDENTAL VS MINDFUL COMMUNICATION

  • What’s the difference between Accidental vs. Mindful Communication?
  • Using Mindful Communication to achieve results & increase engagement

RAPPORT BUILDING THROUGH EACH PHASE OF TRANSITION

  • The Importance of having a Feedback Loop throughout the Change Process
  • Identifying where team members are in the Change Process and on the Engagement Framework
  • Applying specific communication strategies and rapport building techniques to move team members through the Engagement Framework and towards new beginnings and accountability

DEVELOPING YOUR PERSONAL LEADER COMMUNICATION PLAN

  • Scripting for each Phase that you can use as communicators and coaches.
  • What cascading conversations need to be taking place?
  • What big changes are coming that I need to prepare communication for?
  • Map your players, map your frequency, map across teams, map the WHO is responsible for communication
  • Communication linked to purpose

Course Length:
2 Days