Zoe Training Blog

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Increase Attendance at Your Next Meeting

Increase Attendance At Your Next Meeting  With COVID-19 having changed the way we do business; many organizations are looking for a format for keynote & motivational speakers that goes beyond traditional in-person events.  No-shows from registered...

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Justifying Training in These Troubled Times

Even when times are good and budgets are flush, it can be easy for managers to view training and development as a cost rather than an investment towards bottom-line returns. When the economy is tight, and your boss has ordered you to cut your budget by 15 percent, and...

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New Team Structures of the Digital Age

Today’s businesses are constantly striving to adapt to the ever-changing digital world, which means the structure and dynamics of work teams are changing also. We’ve become virtual teams that require new skills and ways of interacting with each other.  The struggles...

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Six Common Causes of Poor Customer Service 

The Importance of Customer Service Sadly, we all have our own customer service horror stories. I have a few of my own, like the time I was on the phone with an agent for an online service who was helping me set up one of their features, but he didn’t know how to...

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The Core Practice of Active Listening

In her classic book, “Facilitating with Ease,” Ingrid Bens identified “active listening” as one of a dozen core practices for meeting facilitators. We believe “active listening” is one of the most important because so many of the other practices require active...

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Strategic Planning: Now Is the Time

What is strategic planning? And what do you need to know about the process to determine how a strategic plan would benefit your organization? How detailed do we need to be with the budgeting?  Strategic planning is a systematic process where you identify why your...

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Top 10 Most Popular Training Topics in 2020

In 2020, the world witnessed a significant shift towards remote work and virtual training due to the COVID-19 pandemic. With employees working from home, businesses and organizations had to adapt quickly to the new normal and provide online training to their workforce...

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Top Corporate Training Topics For 2018 and Beyond

Corporate training has always been an integral part of any organization's growth and development. With the ever-evolving business landscape, it has become crucial for companies to keep their employees up-to-date with the latest trends and technologies. As we move into...

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Training and Development Industry Report Findings for 2014

In 2014, the Training and Development industry witnessed a number of interesting findings according to a report released by the Association for Talent Development (ATD). The report surveyed over 400 organizations across different sectors to identify the latest trends...

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