Sales, Negotiations, and Customer Service

The world has changed. Companies can no longer only depend on developing and distributing great products. Quality services will only take an organization so far; however, customers desire an exceptional experience when doing business. In fact, 80 percent of customers say that the experience a company provides is as important as its products or services. This is validated by how they spend their money. Fifty-seven percent have stopped buying from a company because a competitor provided a better experience.In order to be competitive in this global market, organizations must create a customer experience strategy that blends innovative technology, with a convenient and personalized experiences.   

The “Surge” workshop provides a practical look at the most important elements affecting customer experience (CX) today. From the latest technology innovations to building a meaningful customer profile, this highly interactive work session will provide tools to develop a winning customer experience strategy to increase customer satisfaction and grow potential revenue streams.