Can’t We All Just Get Along? Resolving Workplace Conflict (Online & In-Person, Denver Based)

Learning Objectives:
Upon completion of this program, participants will be able to:

  • Identify the underlying sources of conflict, as well as the patterns of conflict behaviors that create and worsen most workplace conflicts
  • Recognize and effectively apply the Five Modes of Conflict Resolution
  • Manage the strengths and weaknesses of their own typical approaches to workplace conflict
  • Apply specific conflict resolution tips and techniques to resolve workplace conflict more effectively
  • Agenda:  The course is designed around the following modules:
Course Outline: The course is designed around the following modules:

INTRODUCTION TO CONFLICT RESOLUTION

  • Introductions and Course Preview
  • Six Principles of Conflict
  • The Sources of Workplace Conflict

THE FIVE MODES OF CONFLICT RESOLUTION

  • The Underlying Dimensions of Conflict Resolution Behaviors (Assertiveness and Cooperativeness)
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)*
  • Competing
  • Accommodating   
  • Avoiding   
  • Collaborating
  • Compromising 

EFFECTIVE CONFLICT RESOLUTION TIPS & TECHNIQUES 

  • The Funnel Approach
  • Two-Sided Appeals  
  • The Interest-Based Relational (IBR) Technique
  • The Pareto (Northeast) Frontier
  • Communication Tips
  • Handling “Crazymakers”  
  • Dealing with Impasse   

Materials:

*TKI can be completed online in advance of the session or on paper during the program.

Course Length:

1/2 Day - Full Day.