Coaching Secrets for Leaders (Online & In-Person, Denver Based)

Learning Objectives:
Upon completion of this program, participants will be able to:

  • Define coaching
  • Explore personal perspectives and gain insight into intentions and perceptions
  • Practice a technique for checking in with people to ensure intentions are perceived correctly
  • Explore sphere of control and Influence as it relates to coaching
  • Explore personal responsibility as it relates to coaching
  • Review a step-by-step coaching approach model to be used with employees
  • Use a 3-step feedback process with a directive approach and a facilitative approach
  • Role play applying a facilitative coaching approach using questioning techniques
  • Bring it all together: Practice and apply the coaching mindset & techniques using real case studies
Course Outline:

COACHING DEFINED

  • Understanding Coaching

EXPLORING PERSONAL PERSPECTIVES

  • The Origin & Impact of Our Perspectives
  • The Impact of Our Attitudes

INTENTIONS & PERCEPTIONS

  • Creating Reality
  • Communicating Perspectives

SPHERE OF CONTROL & INFLUENCE

  • Coaching as Influence, Not Control

PERSONAL RESPONSIBILITY

  • Above & Below the Line Model
  • Steps to Accountability

COACHING APPROACH MODEL

  • Directive vs. Facilitative Approach
  • Determining Your Approach to Fit the Situation and the Person
  • Application Exercise

THE FEEDBACK PROCESS

  • Fact – Impact – Solution/Reinforcement
  • Key Elements of Effective Feedback
  • Positive vs. Corrective Feedback
  • Questions for a Facilitative Approach
  • Reference Book: Perfect Phrases for Coaching Employee Performance
  • Application Exercise

REVIEW OF LEADERSHIP COMPETENCIES AND WHERE COACHING FITS IN

CREATION OF PERSONAL COMMITMENT TO ACTION PLAN
 

Materials:

Course workbook and reference book: Perfect Phrases for Coaching Employee Performance.

Course Length:
2 Days