Coaching to Maximize Employee Performance (Online & In-Person, Denver Based)

Learning Objectives:
Upon completion of this program, participants will be able to:

  • Know the difference between coaching, counseling, directing, leading, mentoring and managing, and when to use each
  • Learn specific coaching techniques to maximize employee potential
  • Establish the framework to discuss employee’s growth and development
  • Learn reflective questioning techniques to facilitate effective dialogue
  • Explore techniques to provide a highly positive and proactive work environment where employees can grow and thrive
Course Outline:

UNDERSTAND LEADERSHIP ROLES

  • Learn the differences between leading, managing, directing, coaching, and mentoring
  • Understand differences between counseling and correcting performance
  • Understand how and when the use of each role is appropriate

DYNAMICS OF HUMAN NATURE

  • Learn how different personality types of impact relationships
  • Understand employees’ workplace needs
  • Four stages of employee development

COACHING AND MENTORING SKILLS

  • Learn questions to encourage and optimize dialogue
  • Develop reflective techniques to gain insight
  • Learn tools and techniques for effective coaching

COUNSELING/CORRECTING SKILLS

  • Understand counseling techniques to redirect performance
  • Learn techniques and tools for effective counseling

LISTENING AND GIVING FEEDBACK SKILLS

  • Listen for specific words and behaviors
  • Learn probing techniques for discovery and understanding
  • Learn feedback guidelines

Course Length:
Full Day